FAQ

There is no minimum exchange amount. For the maximum, we will do our best to accommodate your needs subject to available inventory. Please note that transactions equivalent to ¥2,000,000 or more will require a copy of your photo ID.

No separate fees or commissions are charged. Our rates are all-inclusive, with any margin built into the exchange rate (spread).

Yes, we are open on weekends and public holidays. We are open every day with no regular closing days. Our business hours are 11:00 AM – 7:00 PM.

Most transactions are completed within a few minutes. Please note that wait times may vary depending on how busy the shop is at the time of your visit.

We apologize, but we do not accept credit cards. All transactions must be made in cash.

We handle banknotes only and are unable to exchange foreign coins. We appreciate your understanding.

For transactions equivalent to ¥2,000,000 or more, a valid photo ID is required. No additional documents are needed for smaller transactions.

Yes, we welcome corporate clients. We are fully equipped to handle business transactions, so please don't hesitate to get in touch with us.

Absolutely. We have a dedicated private counter available for high-value transactions, ensuring a comfortable and discreet experience for our clients.

Yes, cross-currency exchanges are possible; however, all transactions are routed through Japanese yen. For example, if you wish to exchange US dollars for euros, the process would be: USD → JPY → EUR. Please keep this in mind when planning your exchange.